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This means that an account has already been created for the specific email address provided. If you or your organization has registered with a specific email address you will need to use the one created. If you are unsure of the password, you can use the “Forgot your password?” link. This will send you to a link to reset your password.This means that an account has already been created for the specific email address provided. If you or your organization has registered with a specific email address you will need to use the one created. If you are unsure of the password, you can use the “Forgot your password?” link. This will send you to a link to reset your password.
This indicates that you have an issue with a field on the form. It should be highlighted with red indicating which field is having an issue. This could mean you have forgotten to fill in a mandatory field, or possibly the format required is incorrect. For example, the postal code field requires a space (A1A 1A1) if you do not put a space, it will give you an error.
Once you fix the error, click “Next Page” and it will allow you to continue. The red box does not disappear until you move to another page.
This is usually because someone is entering a special character into the field with the number, for example a dollar sign ($). When asked for an amount or number in a field, only enter a number and nothing else.
If you have setup an account with a specific email address that is the account that all of your applications are associated to. You can create a new account using the new email address and then contact your support indicated on the application form. They will be able to contact IT to have your applications moved to the new email address.
On the Login sidebar, there is a “Forgot your password?” link, if you click this, it will ask for your email address. It will send you an email to that account with a reset link. Once you reset your password, you can use this to login to the site again, with the application link you were provided.
If the intake is closed:
Applications are only kept during the intake period, once an intake is closed and we have adjudicated the application forms are then purged from our system. However, when you apply, you will have gotten an email with your application form filled out. You can use this to reference the previous application you have submitted.
If the intake is still open:
Ensure you are logging into the system as the correct email, your applications are associated to one user account email. If you are not, log out and back into that account. If you do not remember your password review “I can’t remember my password”.
If you have started an application form and have not saved the form before exiting, the form may not have saved to your account. Be sure to first fill in the worksheet provided, so that if you lose your work due to computer issues, you can copy and paste from the worksheet.
On our application form pages there is a note indicating:
“Please Note: Sections will auto-save when you click “Next Page” and “Previous” buttons. You may also click “Save Draft” at any point. Do not use your browser’s back button as it will not auto-save and you will lose any work not properly saved.”
Unfortunately, if you have used your browser’s back arrow before saving and it takes you out of the form, there may not be anything we can do to recover this. If you utilize the worksheet provided, you can copy and paste back into the fields you have missed.
Like any system, hit the save button anytime you think of it!
After you submit your application, you will be emailed a copy to the email you provided as your login account. You can print that copy and save for your records. Each time you update your application, you will receive this email to ensure you have the latest updated submission.
After you submit an application form it will email the address that is associated to your account email. If you have entered an email address in a field in an application, this is not the email that is used to send the submission email. Be sure to check that email address you logged in with.
If it is the correct email address:
Be sure to shrink your documents to make them as small as possible.
If you still have an issue contact your support contact on the application form, they will advise if they received the email into their queue. If not, they will contact IT to investigate.
Some computers have older browsers or operating systems that can cause issues, we do suggest if you continue to have issues to try a different computer browser. Internet Explorer is used for all of our form testing and is recommended.